SmallBizGenius Analysis

Thredup, the online secondhand clothing retailer, receives mixed reviews from small business owners and individuals looking to buy or sell used apparel.

Category Breakdown

Scores based on analysis of 96 recent reviews

Selling Experience

2.5/10

The majority of reviewers report extremely poor experiences trying to sell items through Thredup, citing low payouts, missing or stolen items, and overall lack of transparency from the company.

68 reviews mention this

Product Quality

3.8/10

While some buyers are satisfied with the condition of items received, others complain about receiving damaged, used, or mislabeled products that do not match Thredup's descriptions.

42 reviews mention this

Shipping & Delivery

3.0/10

Reviewers note significant delays in receiving their orders, as well as issues with Thredup's return and refund policies around shipping costs.

21 reviews mention this

Pros & Cons

What Customers Love

Wide selection of discounted brand-name apparel Mentioned 18x
"I have been able to get very reasonable prices on vintage items."

Common Complaints

Extremely poor payouts for sellers Mentioned 58x
"I sent over $10,000 in stunning designer merchandise to these people and everything was in mint condition. None of these luxury designer labels were advertised correctly, many times the designer wasn't even mentioned in the ad - clothes sold for as little as 1 to 3 dollars per item."
Lack of transparency and customer service Mentioned 42x
"Sadly I believe their reviews; it's a scam and their customer service is awful. I feel robbed. Posting another review as it's now been 13 days since Their customer service rep has had my issue which was April 6th when she asked me for photos and pricing. 13 entire days and she has not done anything but send messages with no real resolution."

Common Questions About Thredup

Answers derived from customer review patterns

Is Thredup legit and trustworthy?

Based on the numerous negative reviews, Thredup appears to have significant legitimacy and trust issues, particularly for small business owners and resellers. Many reviewers report deceptive practices, missing or undervalued items, and poor customer service from the company.

Based on 45 reviews

Does Thredup have good customer service?

The reviews overwhelmingly indicate that Thredup has very poor customer service, with many customers complaining of unhelpful, unresponsive, and even accusatory interactions with the company's support team. Several reviewers note lengthy delays in receiving responses or resolutions to their issues.

Based on 38 reviews

Is Thredup worth it for small businesses?

Based on the numerous negative experiences reported by small business owners and resellers, Thredup does not appear to be a reliable or worthwhile option for most small businesses. The low payouts, high fees, and lack of transparency make it difficult for SMBs to effectively supplement their inventory or generate revenue through the platform.

Based on 62 reviews

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